Terms of Service

1. Who can use Receptn

1.1 Receptn is a service for businesses. By accepting these Terms you confirm that:

• you're using Receptn for a business, not for personal, family or household use;
• you're at least 18; and
• you have authority to accept these Terms for the business named in your account.

1.2 Receptn is available only for businesses and phone numbers in the United States.

2. The service

2.1 Receptn provides AI receptionist tools. It answers calls forwarded or made to your Receptn number, captures caller information, creates summaries, and sends alerts to the people you authorize. Its features and limits are those described on our website and in your dashboard, as they change over time.

2.2 Receptn is an automated AI system, not a person. It can misunderstand callers, mishear names, numbers and addresses, give incomplete answers, or fail to capture a request. Review your call summaries and recordings, and follow up with callers yourself.

2.3 Receptn does not transfer calls to a person. When a caller needs help Receptn can't give, Receptn takes a message or callback request for you.

3. Your account

3.1 Keep your sign-in credentials secure. You're responsible for everything done in your account, including by people you give access to.

3.2 Keep your business information, alert contacts and settings accurate. Receptn answers callers based on what you provide. If your hours, services, prices or policies are wrong in Receptn, callers will hear wrong information.

4. Plans, billing and renewal

4.1 Plans and prices. Your plan, its price and its billing period (monthly or annual) are shown at checkout and in your dashboard. Prices are in U.S. dollars. Where founder pricing applies, checkout shows both the founder price and the later standard price for your selected monthly or annual plan.

4.2 Payment. You authorize us and our payment processor, Stripe, to charge your payment method at the start of each billing period for that period's fee. Fees are charged in advance. If you have a free trial, your first paid service period starts at its effective end. The annual service period ends at the next annual renewal boundary shown for your subscription, even if collection of the first payment is delayed; payment does not start a new year of service.

4.3 Automatic renewal. Your subscription renews automatically at the end of each billing period, for another period of the same length, at the then-current price for your plan, until you cancel. You can cancel at any time as described in §5.

4.4 Founder and promotional pricing. A discount applies only as described in the offer.

• For the founder offer with a free trial, the discount runs for 12 calendar months from the effective end of your trial. On a monthly plan, it applies during that calendar period, not for a count of 12 paid invoices. On an annual plan, it applies to the first annual service period starting when your trial ends; the next annual renewal is at the standard annual price. A delayed payment does not restart the service period or extend the founder discount.
• We'll remind you by email before your first renewal at the standard price.
• Promotional prices can't be combined unless the offer says so.

4.5 Price changes. We may change plan prices. A price change takes effect at your next renewal after at least 30 days' notice by email or in your dashboard. If you don't want to continue at the new price, cancel before that renewal.

4.6 Usage.

• Plans show included call minutes and phone-number allowances. We don't currently charge for minutes above the included amount or charge separately for phone numbers. If we start, we'll give you at least 30 days' notice of the rates, and they will apply only to usage after that.
• Receptn has technical limits to protect the service, currently a maximum call length and a maximum number of simultaneous calls per business. They are described in our help center and may change.

4.7 Taxes. Prices don't include taxes. You're responsible for any sales, use or similar taxes on your purchase. If we're required to collect them, we'll add them to your invoice.

4.8 Failed payments. If a payment fails, we'll try again and tell you. If your account remains unpaid, we may suspend the service. While your account is suspended, Receptn will not answer your calls; callers will hear that the call can't be taken. Service resumes once your account is paid up.

4.9 Billing disputes. If you think a charge is wrong, email us within 60 days of the charge before disputing it with your card issuer. We'll work with you to correct genuine errors.

4.10 Free captured-call trial. If you select this trial at signup:

• Your first three captured calls are free. You'll add a card at signup.
• Your trial ends 7 days after your third qualified captured call completes, or on day 30 after your trial starts, whichever comes first. Your selected plan then starts at the price and billing interval shown at checkout unless you cancel before the first charge.
• We count each caller phone number once across all businesses on your account during the trial. A call counts when Receptn completes it, captures the caller's service request or callback need, and has a valid caller phone number. Calls marked as demos, calls from owner numbers saved to your account or your Receptn business numbers, and calls marked as spam, do-not-contact, voicemail or failed do not count. A test call from another number can count if it meets these conditions.
• We'll email you at least 7 days before the first charge. The email will state your first charge date and time, amount, selected plan and monthly or annual billing interval, and how to cancel. For founder pricing, it will also state the founder and standard prices and when standard pricing starts.
• Cancel before the first charge in Settings → Billing → Manage billing at receptn.com/settings. This route is available before you finish setup. If you cancel during the trial before its first charge, you will not be charged for the subscription and trial service ends at its scheduled end.

5. Cancellation and refunds

5.1 How to cancel. You can cancel at any time in your dashboard under Settings → Billing → Manage billing at receptn.com/settings, including before you finish setup. For a trial, cancel before its first charge as described in §4.10. For paid service, cancellation takes effect at the end of your current paid service period: the current monthly period on a monthly plan or the current annual period on an annual plan, as shown for your subscription. Service continues through that period, subject to these Terms, and your subscription will not renew. A late payment does not move that period's end or start a new period.

5.2 Before you cancel, turn off call forwarding.

• If you forward your business number to Receptn, change your forwarding settings with your phone carrier before your service ends.
• After it ends, calls forwarded to your Receptn number will not be answered.
• We aren't responsible for calls forwarded after your service ends.

5.3 Refunds.

• Fees are non-refundable, and we don't give refunds or credits for partial billing periods or unused service, except as follows.
• If you request it within 14 days after your first annual payment, we'll refund that payment in full and end your subscription.
• The Missed-Call Credit, if offered, is governed by its own section.
• The refunds in §§15.2 and 16.2 also apply. We'll also refund where the law requires.

5.4 Phone numbers after cancellation.

• We may release a phone number we provided 30 days after your service ends, after which it may be reassigned.
• If you want to keep a number we provided, ask us before your service ends, and we'll reasonably cooperate with a transfer to another carrier where our telephone provider supports it.
• Numbers you own and forward to Receptn stay yours.

5.5 Your data after cancellation. We keep and delete your data as described in our Privacy Policy. Ask us before or after cancelling if you want a copy or want it deleted.

6. Your responsibilities

6.1 Lawful use. You're responsible for how your business uses Receptn and for following the laws that apply to your business and your calls. This includes laws about recording calls, notices to callers, and your own advertising and customer communications.

6.2 Recording and AI notices.

• Receptn's default greetings tell callers the call may be recorded and that they're speaking with a virtual assistant. Receptn won't let you save a custom greeting without a recording notice.
• If you change a greeting, you're responsible for keeping any notices the law requires where your callers are, including notices that the caller is speaking with an automated system.

6.3 Forwarding and setup.

• You're responsible for setting up and maintaining call forwarding with your phone carrier.
• We can't see or control your carrier's forwarding.
• Test your setup when you start and whenever you change it.

6.4 Emergencies.

• Receptn is not an emergency service. It can't contact 911, dispatch anyone, or transfer a call.
• When a caller describes an emergency, Receptn tells them to hang up and call 911 or their utility, and flags the call to you.
• Don't advertise or rely on Receptn as a way for anyone to reach emergency help.
• You're responsible for how your business handles urgent calls and alerts.

6.5 Inbound only. Receptn answers inbound calls. Don't use it, or any number we provide, to make marketing calls or send marketing texts.

7. Your data and caller data

7.1 Your data. "Customer Data" means the information you and your callers provide through Receptn, including recordings, transcripts, summaries and lead details. As between you and us, you own Customer Data.

7.2 Our use. You allow us to host, process, transmit and use Customer Data to provide, secure, support and improve the reliability of Receptn, as described in our Privacy Policy. This includes sharing it with the service providers that help us run Receptn. We don't sell Customer Data and don't use call data for advertising.

7.3 Your obligations.

• You're responsible for having the right to provide the business information you give us.
• You're also responsible for how you use caller information after Receptn delivers it to you.

7.4 Healthcare.

• Receptn is not for HIPAA covered entities, is not designed for protected health information, and we don't sign HIPAA business associate agreements.
• If your business is a HIPAA covered entity, don't use Receptn.
• Set up your greetings and settings so callers aren't asked for medical details.

8. Receptn Owner Alerts (SMS)

An authorized business owner enrolls during authenticated account onboarding by entering a mobile number and actively selecting a separate SMS consent checkbox. The checkbox is unchecked by default and is not bundled with general acceptance of these Terms or the Privacy Policy. The owner can decline SMS consent and continue using Receptn and email owner alerts.

I agree to receive recurring automated operational text messages from Receptn about inbound calls, captured leads, callback requests, appointment requests, and account updates at the mobile number provided. Message frequency varies based on call volume. Message and data rates may apply. Reply HELP for help or STOP to opt out. Consent is optional and is not a condition of purchasing or using Receptn services. You may also contact support@receptn.com. Receptn does not use owner-alert consent to send marketing or promotional messages.

Wireless carriers are not liable for delayed or undelivered messages. After an opt-out request, Receptn may send one confirmation message and will stop subsequent operational owner alerts unless the owner opts in again. See the public SMS consent workflow for the complete enrollment process.

9. Acceptable use

You may not use Receptn to:

• (a) break the law or help anyone else break it;
• (b) send or play unlawful, deceptive, harassing, threatening or spam content;
• (c) impersonate another person or business, or mislead callers about who they're calling;
• (d) collect information from callers that you have no right to collect;
• (e) interfere with Receptn, test its security without our written permission, or access it by automated means except through features we provide; or
• (f) copy, resell or build a competing product from Receptn.

You must have the rights and permissions needed for the numbers, messages and business information you provide.

10. Missed-Call Credit

Reserved.

11. Our property and your feedback

11.1 Receptn, including its software, voice agents, content and brand, belongs to us and our licensors. These Terms give you a limited, non-exclusive, non-transferable right to use Receptn for your business while your subscription is active.

11.2 If you send us ideas or feedback, we may use them without obligation to you.

12. Disclaimer of warranties

12.1 We'll provide Receptn with reasonable skill and care.

12.2 Otherwise, TO THE EXTENT THE LAW ALLOWS, RECEPTN IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DON'T PROMISE THAT RECEPTN WILL ANSWER EVERY CALL, BE AVAILABLE WITHOUT INTERRUPTION, CAPTURE CALLER INFORMATION ACCURATELY, OR PRODUCE ANY PARTICULAR BUSINESS RESULT.

12.3 Receptn depends on phone carriers, internet providers and other services we don't control, and we're not responsible for their failures.

13. Limitation of liability

13.1 TO THE EXTENT THE LAW ALLOWS, NEITHER PARTY WILL BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OR JOBS, LOST DATA, OR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM THESE TERMS OR RECEPTN. THIS INCLUDES DAMAGES FROM MISSED, DROPPED OR MISHANDLED CALLS, EVEN IF THE PARTY WAS TOLD THEY WERE POSSIBLE.

13.2 TO THE EXTENT THE LAW ALLOWS, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THESE TERMS OR RECEPTN IS LIMITED TO THE FEES YOU PAID US FOR RECEPTN IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

13.3 These limits don't apply to:

• your obligation to pay fees;
• your obligations under §14;
• either party's fraud, gross negligence or willful misconduct; or
• liability that the law does not allow to be limited.

14. Your indemnity

You'll defend and indemnify MPIV Consulting LLC and its owners and personnel against third-party claims, and the resulting losses, fines and reasonable attorney's fees, arising from:

• (a) your business information, greetings or settings;
• (b) your use of caller information;
• (c) your violation of these Terms or the law, including laws on call recording and caller notices; or
• (d) disputes between you and your callers or customers.

15. Suspension and termination by us

15.1 We may suspend or end your access, with notice where practical, if:

• you don't pay;
• you breach §6.5 or §9;
• your use creates a legal, security or carrier-compliance risk; or
• we're required to by law or by a carrier.

15.2 We may also end Receptn for all customers, or a plan, with at least 30 days' notice and a pro-rated refund of any prepaid fees for the period after service ends.

15.3 Sections 4.8, 5.2 to 5.5, 7, 11.2 and 12 to 18 survive the end of these Terms.

16. Changes to these Terms

16.1 We may update these Terms. For material changes, we'll give at least 30 days' notice by email or in your dashboard before they take effect, and we may ask you to accept them in your dashboard.

16.2 If you don't agree, you may cancel before the change takes effect. If you're on an annual plan, we'll refund the prepaid fees for the months after the change takes effect.

16.3 Your continued use after a change takes effect means you accept it.

16.4 Changes required by law, or for security or carrier compliance, may take effect sooner.

17. Governing law and disputes

17.1 Minnesota law governs these Terms, without regard to conflict-of-laws rules.

17.2 Before filing a claim, each party agrees to try to resolve the dispute informally for 30 days after written notice. Email legal notices to us at support@receptn.com.

17.3 Any lawsuit must be brought in the state courts located in Carver County, Minnesota, or the United States District Court for the District of Minnesota, and both parties consent to those courts. Either party may bring a qualifying claim in small-claims court instead.

18. General

18.1 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, such as carrier or internet outages, natural disasters or government action. This doesn't excuse payment.

18.2 Assignment. You may not transfer these Terms without our consent. We may transfer them to a successor to the Receptn business.

18.3 Notices. We'll send notices to the email address on your account and in your dashboard. You'll send notices to support@receptn.com.

18.4 Other terms.

• These Terms, together with the Privacy Policy and any order or offer terms shown at checkout, are the entire agreement between us about Receptn.
• If any part is unenforceable, the rest remains in effect.
• Not enforcing a term isn't a waiver.

18.5 Contact. For questions about these Terms, email support@receptn.com.