Privacy Policy

What We Collect

Receptn collects the information needed to provide AI receptionist, call capture, owner alert, and account management services:

• Account and business information: name, email, business name, business details, owner mobile number, SMS opt-in choices, and alert settings.
• Call information: caller phone numbers, call times and durations, call recordings, voicemails, transcripts, and details callers give during a call, such as their name, callback number, and the reason they called.
• Billing information: plan, subscription status, and payment records. Card details are collected and processed by Stripe; Receptn does not store full card numbers.
• Marketing attribution information: if you reach our site from an ad or a tagged link, we store the campaign identifiers from that link. See Cookies and Advertising Measurement below.

How We Use Information

We use information to answer and route calls, capture leads, send owner alerts, maintain accounts, provide support, improve reliability, prevent misuse, and meet legal and carrier compliance duties. We also use marketing attribution information to measure which of our ads and campaigns bring in paying customers.

Calls and Recordings

When Receptn answers a call for a business, the call may be recorded and transcribed so the business can review it in its dashboard. Recordings and transcripts are available to the business account that owns the number. By default, callers hear a notice at the start of the call that it may be recorded. A business that edits its greeting is responsible for giving any notice the law requires. If a caller leaves a voicemail, the message is recorded and transcribed.

Call audio is processed in real time by our speech and AI service providers so Receptn can understand and respond to the caller. Calls to Receptn's public demonstration lines, the numbers listed on our website, are processed the same way but are not recorded, and no transcript is saved. Calls to a personalized demonstration that Receptn prepares for a specific business are different: callers hear a notice that the call may be recorded, and the call is recorded and transcribed. Receptn keeps that recording and transcript in its own demonstration account.

SMS Alerts

If you enter a mobile number and opt in to SMS alerts, Receptn may send automated operational text messages about inbound calls, captured leads, callback requests, appointment requests, and account updates. Message frequency varies based on inbound call volume. Message and data rates may apply. Reply HELP for help or STOP to opt out.

Receptn does not sell, rent, or share mobile numbers, SMS consent choices, or opt-in data with third parties or affiliates for marketing or promotional purposes. We disclose this information only to telecommunications and infrastructure providers that deliver and support Receptn messages, or when disclosure is required by law.

Cookies

Receptn uses a small number of first-party cookies. We do not load advertising scripts on our site. With your consent, our marketing pages also load page analytics, described below.

The rcp_attr cookie holds only the campaign tags from that link and the page you landed on. It is readable only by our servers, not by scripts on the page. It records the first campaign that brought you in and is not replaced by later visits. If you arrive without campaign tags, it is not set.

When you first visit our site, a cookie banner explains these cookies and lets you decline the attribution cookie. If you decline, we delete rcp_attr and do not set it again, and your choice is saved in a first-party cookie (rcp_consent, about 12 months) so we don't ask again. Sign-in cookies are required for the service and are not affected by this choice. You can change your choice at any time with the "Cookie settings" link in the site footer.

Page analytics. If you accept in the cookie banner, our marketing pages load Vercel Web Analytics, from Vercel, our hosting provider. It counts visits to those pages and clicks on sign-up and plan buttons. For each visit it records the page address, keeping only campaign tags such as utm_source, along with the referring site and your browser, operating system, device type, and country. It sets no cookies. If you decline or never choose, it is not loaded, and if you later decline, it stops sending. It never reports demonstration, sign-in, or account pages.

You can also block or delete cookies in your browser settings. If you block sign-in cookies, you will not be able to use your account. Blocking rcp_attr has no effect on the service.

Advertising Measurement

If you arrive from an ad or tagged link and later subscribe, we attach that link's campaign identifiers to your subscription record in Stripe, our payment processor. This lets us see which campaigns produce paying customers.

For subscriptions that came from a Google ad, we may send Google Ads the Google click ID from that ad, along with the time and value of the purchase, so Google can report which ads led to purchases. We do not send Google your name, email, phone number, or payment details.

We do not sell personal information. We do not use call data, caller information, or SMS data for advertising.

Service Providers

We may share information with vendors that host, process, transmit, store, secure, analyze, or support the service, including providers of telephony and messaging, speech and AI processing, sign-in, payments, hosting, analytics, and email. These providers are allowed to use the information only to perform services for Receptn.

Referral Partners

If your business signs up through a referring partner, we tell that partner that your business signed up, its plan status, and what it paid, so we can pay the partner its commission. We do not share call recordings, transcripts, messages, or caller information with referral partners.

Retention

We keep account and call information while your account is active and for as long as needed to provide the service, resolve disputes, and meet legal obligations. Attribution cookies expire after about 90 days.

Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure.

Children

Receptn is a business service and is not directed to children under 13. We do not knowingly collect their personal information.

Your Choices

You can update owner alert contacts in Receptn settings. You can stop SMS alerts at any time by replying STOP. You can request help by replying HELP or by contacting support@receptn.com. See our public SMS consent workflow for the complete opt-in process. You can block or delete cookies in your browser. To ask about, access, or delete your information, contact support@receptn.com.

Changes

We may update this policy. When we do, we will change the effective date above. For material changes we will give notice in the product or by email.

Contact

For privacy questions, contact support@receptn.com.